My server is slow/ freezen

My server is slow/ freezen

Please run “ tracert ServerIP”, “ping ServerIP”, “telnet ServerIP Port” on your local computer, and send the screenshot to email  [email protected]. Please refer to the following steps:
1. Open "CMD" on your local server. To do that:
  Simultaneously press the Windows R keys to open the run command box.
  Type cmd and press Enter.
To find the details of the network between your local server to our data center, please send the result of ping and tracert to [email protected]. Please refer to the following steps:
 
2. Input “ping 45.35.0.3”, and then hit “Enter”. 
 
3. Please send us the screenshot of the command running result. For example:
 
4. Input “Tracert 45.35.0.3”, and hit “Enter”. Then, send us the screenshot of the “Tracert” command result. For example:
 
5. To find if it is the port issue, input “telnet 45.35.0.3 3389”, and hit “Enter”. Then, send us the screenshot of the “telnet” command result. For example:
This value "3389" depends on what the port of RDP is. This article takes 3389 as an example.

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